臺北市政府

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Google停售付費APP 拒絕遵循臺灣法律 臺北市重罰一百萬

  • 發布機關:臺北市政府法規委員會
  • 發布科室:消費者保護官室
  • 發布日期:2011/6/27
  • 聯絡人:郭庭光
  • 聯絡電話:02-2720-8889轉4000

發稿單位:消費者保護官室
聯絡人:郭庭光
臺北市民當家熱線:1999(外縣市02-2720-8889)轉4000

  臺北市政府今(27)日表示,Google今日上午表明拒絕依照臺灣消費者保護法的規定,給予手機應用軟體(APP)消費者七日的鑑賞期,並且揚言暫時停止對臺灣消費者銷售付費APP。葉主委指出,Google停售付費APP的舉措,顯然是意圖綁架全臺灣的消費者,來換取拒絕遵循臺灣法律的特權,臺北市政府決定依法裁處一百萬的罰鍰,並再度限令Google在7月1日之前提出改善計畫。

  臺北市政府主任消保官陳碧珠指出,Google Android Market的服務條款中載明,消費者只能在下載手機應用軟體的十五分鐘內退費,明確違反消保法「郵購買賣」必須准許消費者在七日內退費的規定,並經市政府限期於上週四(23日)前改善在案,Google上週五上午要求市府暫不開罰,今日再做最後決定。但Google今日上午由律師代表到市府,並由美方人員致電市府,明確表示拒絕遵循臺灣消保法的強制規定,並且表示停止付費應用軟體的銷售,臺北市政府對此表示遺憾,並決定依據消費者保護法重罰Google新臺幣一百萬元,並再度限令Google在7月1日之前提出改善計畫。

  臺北市政府法規委員會主任委員葉慶元表示,我國法院以及中央政府已經多次解釋,網路購物必須適用消保法郵購買賣的規定,手機使用者透過網路購買手機應用軟體,自然也受到消費者保護法的保障。葉主委指出,雖然部分消費者在網路上指出先前也有成功退費的經驗,但是目前退費使用介面複雜,而且在業者透過定型化契約明文排除退費責任的現況下,退費與否變成業者的「恩給」,而不是消費者的權利,此一不合理的契約條款規定必須修正。

  葉主委進而解釋,從去年開始,臺北市政府就開始對網路銷售平台業者宣導必須保障網路消費者七日猶豫期的規定,從PCHOME等本土ISP業者到Yahoo等國際ISP業者都已經遵循臺灣的法令辦理,此次向蘋果以及Google兩家手機應用軟體業者宣導,蘋果也接受市府的規範,只有Google無視法律的規定,要求不被規範的特權,市府無法接受。

  葉慶元主委指出,手機銷售平台業者如Google及蘋果在軟體出售後,可透過手機的連線更新功能,查知軟體是否持續存在於使用者的手機上,所以不至於發生消費者退費後持續使用相關手機應用軟體的問題。葉主委強調,相關的技術問題對於蘋果的APP Store既然不造成困擾,Google拒絕配合顯然非常惡意。

  陳碧珠主任消保官指出,Google將於本週四派人直接來台溝通,市府將視Google屆時的立場,決定是否二度開罰。。

Taipei City fined Google NT$1 Million for Consumer Protection Law Violation。

Taipei City Government issued a press release this morning, stating that Taipei City Government will fine Google NT$1 Million for its noncompliance of Taiwan’s Consumer Protection Law, which ensures cell phone consumers a 7-day trial period after purchasing any software via the company platform. Google has until July 1 to correct such violation, or else another fine will be applied, provided in the press release.

   Dr. Ching-Yuan Yeh, Chairman of Law and Regulation Commission of Taipei City Government, pointed out that the terms of service for Google’s Android Market specifically restrict consumers’ right of asking a refund from 7 days to 15 minutes after the purchase, which clearly violates Taiwan’s Consumer Protection Law for not providing a 7-day trial and a refund period. Chairman Yeh further stated Google’s decision to suspend its sale of paid APP to Taiwan consumers is like using Taiwan’s consumers as a shield to demand the privilege of not complying with Taiwanese law. “We cannot agree with such attitude,” said Chairman Yeh.

  Bi-Chu Chen, Chief Consumer Protection Officer of Taipei City Government, added that Taiwan’s court and central government has repeatedly held that Internet Service Providers (ISPs) have to comply with the 7-day trial and refund period provided under Sec. 19 of Consumer Protection Law. Last year, PCHOME, a Taiwan ISP, challenged such interpretation in the administrative appeal procedure and lost the appeal, explained Chen. Chairman Yeh further emphasized that Taipei City Government cannot tolerate such blunt violation of law – which uses unfavorable standard contract terms to transfer consumers’ right of demanding a refund to Google’s mercy.

  Taipei City Government urges Google to comply with Taiwanese law, as compliance with laws of each jurisdiction is basic in international trade. Chairman Yeh noted that other international ISPs like Yahoo! and Apple all agree to comply with Taiwan’s Consumer Protection Law, thus Google cannot demand the privilege of noncompliance. Chairman Yeh also explained that both Apple and Google have the ability to monitor cell phones and to verify what APPs are still used by cell phone users. Therefore, there is no risk that cell phone users might demand a refund and continue to use the APP.

  Chief Consumer Protection Officer Chen said that Google will send a delegate to Taipei to discuss with Taipei City Government officials in person this coming Thursday. Taipei City Government will decide whether it should give Google another fine higher than NT$1 Million based on Google’s response then.

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  • 資料更新: 2012/7/2 11:19
  • 資料檢視: 2012/7/2 11:19

  • 資料維護: 臺北市政府法規委員會